If the Real Estate Commission receives information about you they want to investigate, or if a consumer complains about your practices as a real estate broker, you will receive a brown envelope in the mail. Most of the complaints leveraged against brokers every year involve contract problems, agency issues, misrepresentation, loan fraud, or issues with professionalism.
If you receive a brown envelope stemming from a Real Estate Commission complaint, you may have concerns about what to do next. Here are three steps you should take to effectively manage the Real Estate Commission complaint.
- Contact an attorney—Once you receive a brown envelope regarding a Real Estate Commission complaint, reach out to an attorney. Although you can self-represent yourself during the investigation, working with our law firm can help you streamline the investigative process and reduce your stress about the final outcome, as real estate brown envelopes are our focus.
- Respond to the initial letter—You must respond with information about your side of the story within 14 days after receiving a brown envelope in the mail. The letter you receive may also ask you to provide copies of certain documents, so make sure you include those with your initial response.
- Participate in discovery—The resulting discovery process may require you to gather additional information to defend your stance. Do not ignore any requests from the Real Estate Commission and make sure you actively participate in the discovery process to protect your interests and your reputation as a broker.